In light of the Covid-19 pandemic, we want to provide you with an update of the current services that we can offer you when arranging a funeral.
We understand this is an especially difficult time for the bereaved and want to assure you we are here for you every step of the way.
Due to social distancing measures and changes in the way we are able to care for the deceased, as well as the bereaved and our staff, we are constantly revising the procedures, costs and pricing to reflect what we can do. We have outlined the current changes and personal services we are providing clients below. We understand it can be confusing at the moment so we hope to be able to offer clear, concise and helpful information as to what is available to you at this time. We also ask for your understanding as we follow PHE and other Government guidelines to ensure our staff and clients are protected at all times for their own safety and social responsibility.
We also want to help as much as we can in terms of costs as we understand so many people will be facing financial difficulty through this period. Therefore, we have reduced our professional fee by £200.00 to £1,475.00. We hope this goes some small way to help. You can see our full price list here.
What to do when someone dies
Registering the death
You will be required to register the person’s death by telephone with the registry office closest to the place of death. The registration should be done by a relative or an executor and will be by appointment only.
This form outlines the information required by the registrar to help you prepare.
Once you have registered the death, we can handle all the arrangements for you or help guide and advise you.
Making funeral arrangements
We are unable to offer face to face meetings in our branches to arrange a funeral or deal with an enquiry. Therefore, we ask you to call or email us in the first instance. A full list of contact details can be found here. We are able to make all arrangements by phone, email or online and will do so with the usual care and attention you expect from us.
We can also make arrangements using the online video platform Zoom, so that you can still see us and talk to us if you would like to. This has also been rolled out for staff to use to see each other whilst working remotely during this difficult time.
We are sadly unable to offer viewings to those affected by Coronavirus but permit other viewing by appointment only and a maximum of 2 people, one at a time, from the same household.
In terms of the actual funeral committal, current guidance allows for funerals to take place but with a very limited number of mourners to attend. The number and who they are depends on the individual crematorium/cemetery and we can guide you on that. Please note this is changing constantly. Religious services are no longer allowed to be held in churches or religious institutions so many choose to have a memorial service at a later date which we can help you to organise. On the day of the funeral itself, we can attend on your behalf if no mourners are able to and/or where it is available we can look to provide a webcast of the service live which can also often be downloaded for up to 28 days after the funeral. We are unable to provide limousines due to people being in close proximity to each other in a confined space but mourners can attend in their own cars safely. Sadly, a lot of florists are closed due to the flower markets having to shut but we can find alternatives such as silk or paper flowers. These examples of our current services are not exhaustive and of course may change further depending on Government measures.
If you would prefer a direct cremation or basic funeral option these are also still available to you but we would ask for payment up front. Again, we can listen to your wishes and talk you through what we can offer with you together.
We are here for you and will continue to provide transparency, our upmost care and attention and professionalism during this time of uncertainty.