Last updated 09.04.2021
In light of the Covid-19 pandemic, we want to provide you with an update of the current services that we can offer you when arranging a funeral.
We understand this is an especially difficult time for the bereaved and want to assure you we are here for you every step of the way.
Due to social distancing measures and changes in the way we are able to care for the deceased, as well as the bereaved and our staff, we are constantly revising the procedures, costs and pricing to reflect what we can do. We have outlined the current changes and personal services we are providing clients below. We understand it can be confusing at the moment so we hope to be able to offer clear, concise and helpful information as to what is available to you at this time. We also ask for your understanding as we follow Government guidelines to ensure our staff and clients are protected at all times for their own safety and social responsibility.
What to do when someone dies
Registering the death
You will be required to register the person’s death by telephone with the registry office closest to the place of death. The registration should be done by a relative or an executor and will be by appointment only.
Once you have registered the death, we can handle all the arrangements for you or help guide and advise you.
If the death is sudden and you need bereavement support during the pandemic, Thrive LDN have put together this useful information to help you. We also have a full list of organisations that can help with bereavement which of course we can talk you through.
Making funeral arrangements
Due to social distancing measures and keeping all risk to a minimum, we are not conducting face to face meetings unless absolutely essential and therefore ask that you don't visit us in person. We are able to make all arrangements by phone and email and will do so with the usual care and attention you expect from us. A full list of contact details can be found here. Since last August, Funeral Directors premises and places of worship in England were no longer exempt from the requirement to wear a face covering. If you do therefore have to visit one of our branches at any point, we would request that you wear a face mask.
We can also make arrangements using the online video platform Zoom, so that you can still see us and talk to us if you would like to. This has also been rolled out for staff to use to see each other whilst working remotely during this difficult time.
Viewing is strictly by appointment only and a maximum of 2 mourners at any time. Please ensure you are wearing a face mask.
In terms of the actual funeral committal, current guidance allows for funerals to take place but with a limited number of mourners to attend. The number and who they are depends on the individual crematorium/cemetery and a full list of current allowances at each can be found here. If the Government's roadmap easing is successful as outlined from the 21st June 2021, all restrictions will be lifted and funerals will able to go ahead without any limitations. Linked religious, belief-based or commemorative events, such as stone settings and ash scatterings can also continue but with up to a maximum of 15 people from the 12th April 2021. Some religious services may now be allowed but this depends on the indivudal church or religious institution and number of attendees would be restricted. The NHS Test & Trace system relies on the chief mourner recording who attends the funeral. You may choose to have a memorial service at a later date which we and the church or religious institution can help you to organise. On the day of the funeral itself, we can attend on your behalf if no mourners are able to and/or where it is available we can look to provide a webcast of the service live which can also often be downloaded for up to 28 days after the funeral. Following the fitting of a specialist hygiene screen separating the driver from the passengers, we are now able to provide limousines for up to four mourners from the same household wearing face coverings. We are able to provide a policy on the use of limousines which outlines the conditions for agreement to protect both staff and our clients. These examples of our current services are not exhaustive and of course may change further depending on Government measures.
If you would prefer a direct cremation or basic funeral option these are also still available to you but we would ask for payment up front. Again, we can listen to your wishes and talk you through what we can offer with you together.
We are here for you and will continue to provide transparency, our utmost care and attention and professionalism during this time of uncertainty.