Dying In Hospital or Hospice

Compassionate care from the start

When your loved one passes away in a care setting - whether a hospital, hospice, or care home - the bereavement team there will be your first point of support. They'll be with you emotionally and practically, guiding you through what happens next.

We're ready when you are

As soon as you feel ready, just reach out to us on 020 7387 6075. We'll work directly with the facility to:

  • Arrange a respectful collection at a calm time.
  • Manage any local protocols or paperwork.
  • Transport your loved one to us with care and dignity.

Registration and paperwork

Inside a care setting, in liaison with the Medical Examiner, a doctor will usually handle issuing the Medical Certificate of the Cause of Death (MCDD). Once it’s signed and passed to the Registrar: 

  • You should contact the Registry Office to book an appointment.
  • See here for more information about registration.
  • This is usually done by a close family member or the executor of the will.

You're welcome to speak to us before or after registration - we're here to answer questions or to begin the funeral planning process.

We will then need you to:

  • Send to us the Certificate for Burial or Cremation (which is known as the 'Green form' and consists of one green and white page). We need this in order to bring your loved one into our care. You can bring in the original or email it to us.
  • Let us take a photocopy of the Death Certificate (or you can scan it and email it to us)

What you choose matters

Every family's situation is unique and we'll honour your pace and preferences, whether you decide on:

  • Direct arrangements after collection.
  • An extended viewing or chapel stay.
  • A private or family / public service.

We'll be with you at each decision, offering clear explanations and kind advice.

Unexpected circumstances

If the death is sudden, unexpected, or the cause is unclear, it may be referred to a Coroner. If this happens we will:

  • Contact the Coroner's Office for you.
  • Begin provisional plans where appropriate.
  • Provide clear guidance on the next steps

Ongoing help and support

Our dedication doesn't end at collection. We'll continue to:

  • Liaise with Registry Offices, Medical Examiners and doctors.
  • Assist with funeral planning and aftercare.
  • Offer comfort, guidance, and flexibility throughout.

What to do when someone dies

Download our guide for practical information and next steps for every situation.

Contact Levertons

Our business hours are 9am to 5pm, so please contact the branch closest to you within these hours. Alternatively submit an enquiry using our form.

Need us now? We’re here for you
- day or night

Need immediate assistance? Please get in touch. In the case of someone dying at home, or if you need to contact us out of our regular office hours, do call us. We can arrange collection 24 hours a day.

Very good service. Respectful, attentive and responsive, the team at Levertons helped make sure Mum's send off was everything she would have wanted

Review by Jon M left on 06 Oct 2025

Google

Deborah was unstintingly thoughtful and compassionate throughout what was a very difficult time, taking care to explain everything clearly and sensitively, and all the other members of her team I spoke to were just as considerate. I really, really cannot recommend Leverton and Sons highly enough.

Review by Richard H left on 06 Oct 2025

Google

I genuinely can't put into words how amazing Lorna and the rest of the team have been in my recent experience of arranging my father's funeral. It's the first time in my life that I've really had to engage and deal with death, let alone having to arrange a funeral after the death of a parent. Needless to say, it's been a difficult time. Lorna at the Kentish Town branch has been supportive, compassionate, sensitive, endlessly knowledgeable and, above all, patient with me during this entire time. The result has been an amazing send off for my father - one that he deserved. Funeral directors are one of those services that we hope we won't have to use again, but if the time comes, I won't hesitate to return back to Levertons. Thank you all so much.

Review by Ellis C left on 05 Oct 2025

Google

Dear lorna, as a family we have been using Levertons for around 30 years. as a family we could not have asked for a better service from you. Politeness, explaining step by step what will happen. Answering all your questions, emails and genuinely always willing to help. I personally wouldn't want to use any other funeral director... Levertons give you everything you need. Thank you Levertons

Review by T Elliott left on 03 Oct 2025

TRUSTist

This is the second time we have entrusted Leverton & Sons service, and we are so grateful for their professionalism, guidance, and kindness throughout the process. They made a very difficult time much easier for us.”

Review by Antonia D left on 03 Oct 2025

TRUSTist

This was the first time I have had to arrange a funeral for an immediate family member and I found Lorna from the Kentish Town branch both incredibly compassionate and extremely helpful in the circumstances. Lorna and Libby’s (our celebrant) guidance helped us pull together a well-received service for my late Dad. Would not hesitate to recommend or use again.

Review by Justin H left on 20 Sep 2025

Google

When my mother sadly passed away last month there was only one company that we would trust with her funeral arrangements and that was Leverton &sons. We left everything to them and they did not disappoint. A friendly, approachable and professional service from start to finish, thank you for making a sad time that bit easier.

Review by Keith O left on 18 Sep 2025

Google

We recently had a funeral with Levertons and as a family we were astonished by the impeccable service they provided. Their professionalism, support, dignity and overall knowledge was fantastic. Our family member Janet had pre paid her own funeral and this was a seamless service with no hidden fees. Deborah was so professional and polite and approachable that it made their service Ben better. Deborah's knowledge was second to none and made the whole process easier. Out family have been using Levertons for many years - over 25 years and this is why our family continues to to use their service..

Review by Siobhan C left on 03 Sep 2025

TRUSTist

I went with Leverton as I really had no idea where to start with planning a funeral, and a family member had used their services previously. Michael was enormously helpful at a very stressful time, making everything super easy for me when I had no idea how things worked. He was always at the end of an email with a quick reply whatever the question or request. On the day, the funeral service was really lovely and well run. All their arrangements went super smoothly and they accommodated whatever request we had. If you’re anything like I was (doing this for the first time, at a bit of a loss, and just wanting some kind help planning a good funeral) I highly highly recommend Leverton.

Review by Phoebe R left on 03 Sep 2025

Google

I cannot praise Leverton and Sons highly enough. The professionalism, organisation and empathy they showed in organising my mother's funeral was of the highest standard. There was incredible attention to detail and the service was flawless. A huge thank you to all involved.

Review by Christian A left on 02 Sep 2025

Google

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