When someone dies

When someone dies that you love, it is overwhelming and never easy. Whilst it is a situation we will all face at some point in our lives, making arrangements for a funeral can be an emotional and stressful experience, which is why the Levertons team are here to fully support you throughout your journey. We are here to help try and to try and take some of the stress away and offer guidance wherever we can.

Below, you will find practical information and next steps for every situation, with links to more detail when you need it. If, at any point, you are still unsure about the actions you need to take, you can call us 24 hours a day on 020 7387 6075.

Dying at home
Firstly, the death needs to be verified by the person’s doctor. Call the GP so that they can issue the Medical Certificate of Cause of Death , then call us.
Dying In Hospital or Hospice
Hospital bereavement staff will guide you with what to do initially- and we’ll take it from there.
Registering the death
Once a doctor has issued a Medical Certificate of Death (MCDD) the death can be registered at the Register Office nearest to the place of death. Most offices now require an appointment, so it’s wise to phone ahead.
When a child or baby dies
We work closely with local hospitals to provide dignified funerals for babies and children. Talk to us about coffins, service options and charities that offer extra support—everything is tailored to your family’s wishes.
Dying Abroad and Repatriation
Working with overseas funeral directors, repatriation specialists and airlines the British Consulate, we help manage every logistical detail of repatriation to the UK for you. We will then liaise with the coroner’s office to obtain authorisation for the funeral to take place.
Sudden or Unexpected Death
The Coroner becomes involved if the death is unexpected, violent or sudden. If a doctor can’t be certain of the cause of death, the Coroner must investigate. Contact us as early as you can.
Helpful Links and Documents
It is our job to give you as much information as you need. Here, you can find a full list of documents to download along with organisations and charities that can help you and your specific circumstances.

What to do when someone dies

Download our guide for practical information and next steps for every situation.

Contact Levertons

Our business hours are 9am to 5pm, so please contact the branch closest to you within these hours. Alternatively submit an enquiry using our form.

Need us now? We’re here for you
- day or night

Need immediate assistance? Please get in touch. In the case of someone dying at home, or if you need to contact us out of our regular office hours, do call us. We can arrange collection 24 hours a day.

James and the team were truly exceptional — kind, professional, and deeply considerate. They guided us through one of the hardest times with genuine compassion and understanding, taking care of every detail with respect and sensitivity. Our family felt fully supported, and my brother was treated with the utmost dignity throughout. We are profoundly grateful for their help and care.

Review by Chuck T left on 03 Nov 2025

Google

Levertons directed my father’s funeral in March, and I cannot thank them enough for their compassion and professionalism. Their respect for tradition and sensitivity to our family’s wishes gave my dad the send-off he truly deserved. They made difficult decisions easier to face and gently reminded us to focus on what was most important. I’ll always be grateful for the care and dignity they brought to every part of the process.

Review by kate g left on 01 Nov 2025

Google

Very good and professional service. On the day of the funeral James and his team were very good, nothing was too much trouble and they were very helpful throughout. We found Michael extremely empathetic and informative when organising our mum's funeral.

Review by A H left on 29 Oct 2025

Google

Carmel at Levertons made what was a very difficult time very easy to navigate. Carmel helped us organise everything and when required was always available to give advice and assistance. My wife’s funeral was everything we wanted it to be.

Review by Stephen H left on 26 Oct 2025

Google

We engaged Leverton's Hampstead for the funerals of my mother in 2011 and more recently that of my father. On both occasions Levertons supported us to deliver beautiful, personalised funeral services. They were respectful and supportive throughout and helped steer us through some very sad times.

Review by Julia B left on 26 Oct 2025

Google

Deborah Rush at Levertons was simply superb. She handled my grief in an empathetic but not cloying manner . Deborah’s attention to every detail was impressive. Further , after a brief description of what qualities I wanted in a celebrant , Deborah chose an excellent one , Ruby Warnock. All my guests at the cremation commented on how well everything had gone.

Review by Andrew R left on 24 Oct 2025

Google

I used Levertons for my my husbands funeral and cannot recommend them high enough. Very professional but also caring and considerent at the same time. Very helpful at a very difficult time.

Review by Tracey L left on 23 Oct 2025

Google

James was excellent throughout the whole process from start to finish. He was kind, friendly and always willing to help whenever I had a query. Very professional service and highly recommended.

Review by LWF left on 23 Oct 2025

Google

Lovely service from start to finish. Deborah was especially considerate and helpful, would highly reccomend

Review by Holly B left on 23 Oct 2025

TRUSTist

The experience of losing a loved one is traumatic. The staff at Leverton & Sons were wonderful, and extremely helpful. They guided us through what is always a difficult process with kindness and care. Thank you.

Review by Georgia S left on 23 Oct 2025

Google

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