At Levertons, we believe our people are the heart of everything we do. Their compassion, professionalism, and humanity are what make us who we are. This month, we’re proud to shine a spotlight on Julie Avery, one of our longest-serving and most beloved team members.
At 67, Julie has been part of the Levertons family for over two decades, supporting countless families with her trademark warmth and dedication. Her story is one of resilience, empathy, and genuine care – qualities that have earned her not only incredible client feedback but deep respect from her colleagues and community alike.
Can you tell us a bit about yourself and your role at Levertons?
“I’ve been with Levertons since 2000- 24 years now, though I did have a short break in between. Before that, I worked at Golders Green Crematorium, where I used to see Basil, Clive and Keith Leverton coming in. I always admired how they worked with families and thought, that’s what I’d like to do.
Working at the crematorium was quite isolating so I asked Keith one day how I could apply for a job. He told me, “Let me know when you’re an ex-GG employee”. So, a week later, I rang him to say I’d left, and I started at Levertons the following Monday!”
What’s the most rewarding part of your job?
“The people- without a doubt. Nine times out of ten. I end a funeral with a hug and a kiss from the family. That connection, that trust, means everything to me”
What inspires you to help families during such an emotional time?
“Just giving the best advice and making a difference. When families see that you’re confident and you care, they feel lighter and reassured. Over time, you learn to stay steady- there's not much that can derail me now- but I’m still always learning”
What motivates you to go above and beyond for your clients?
“I think it’s just being able to relate to people. I’m an Eastender – I say it how it is, with a big heart. It’s about being human. That’s all families really need sometimes – someone real, who listens.”
What does a typical day look like for you?
“I’m up at 3.45am and usually out the door by 5am. Every day is different – this morning I’d already dealt with three new funerals before more people had their first coffee! The only constant is working with families. Everything else can change in a heartbeat.”
What’s the most challenging part of your role, and how do you overcome it?
“For me, it’s the technical side- all the digital processes and reports we have to do now. I wasn’t always confident with that, but as Deputy I’ve learned to keep up. I’ve surprised myself actually! It’s good to know you can still learn new things no matter your age.”
Can you share a memorable moment when you felt you truly made a difference?
“There are lots, but one that always stays with me was a few years ago. A young lad and his sister- about 17- lost their mum. Their dad had died ten years before, so they suddenly had no one. My motherly instinct just kicked in. I told them after the funeral, “I’ll always be here if you need me”.
Recently, they commented on a Facebook post about a motorbike funeral I arranged- just saying thank you. That meant the world to me.”
How do you handle the emotional aspects of this work?
“By sharing it. We talk, we laugh, we support each other. During Covid, it was really hard- I saw grown men cry, people close to breaking. But we got through it together by saying things out loud and keeping that sense of honour and togetherness.”
What makes Levertons different from other funeral directors?
“It’s a true family business- not just in name, but in how we treat people. Even after my divorce, even when I wasn’t working for a while, the Levertons still treated me like family. That’s rare. That’s special.”
You were part of the team that helped care for Her Late Majesty The Queen. What was that like?
“Yes, I flew to Balmoral with our colleagues to help care for The Queen. It was a huge honour- something I’ll never forget. A truly momentous occasion in any funeral director’s career.”
Finally, what do you wish more people knew about your role?
“That it’s not just about funerals- it's about people. You walk alongside families at the hardest moments of their lives. It’s an enormous privilege.”
Julie’s journey is a testament to what makes Levertons so special- the dedication, empathy, and humanity of the people behind every service. From her early mornings to her tireless care for families, she brings heart and humility to everything she does.
She’s inspired colleagues and touched countless lives, reminding us all why we do what do: to help people, with compassion and dignity, when they need it most.
“For me, it’s about making a difference- helping families feel a little lighter. That’s what keeps me going.”
