Our commitment to clients’
We aim to ensure that:
- Making a complaint is as easy as possible and we treat your complaint seriously.
- We deal with your complaint promptly and in confidence.
- We learn from complaints and use them to review and improve our service.
What is a complaint?
A complaint is when you tell us you are not happy about any part of the service and/or the products we provide.
How to make a complaint
If you wish to make a complaint you can contact our General Manager, Allan Clinton, in any of the ways listed below:
By email – allan@levertons.co.uk
In writing to -
Leverton & Sons Ltd
212 Eversholt Street
London
NW1 1BD
By phone – Tel: 020 7387 6075
In person (by appointment only) at –
Leverton & Sons Ltd
212 Eversholt Street
London
NW1 1BD
Your complaint will be acknowledged within 3 days and fully investigated within 5 working days.
If you are unhappy with the response, you can contact Andrew Leverton in any of the ways listed below:
By email – andrew@levertons.co.uk
In writing to -
Leverton & Sons Ltd
212 Eversholt Street
London
NW1 1BD
By phone – Tel: 020 7387 6075
Please be advised that we will only accept complaints from the client (this is the person who arranged the funeral and entered into a contract with ourselves) and within six months of when the funeral was arranged.
If You are Still Unhappy
If you are still unhappy with our response you can contact The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below:
By email – standards@saif.org.uk
In writing to –
The National Society of Allied and Independent Funeral Directors
SAIF Business Centre 3 Bullfields Sawbridgeworth Herts CM21 9DB
By phone – Tel: 0845 230 6777 or 01279 726 777
By fax – Tel: 01279 726 300
Your complaint will be acknowledged within 7 days then fully investigated.
Please note that The National Society of Allied and Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted.
For SAIF’s Complaint Policy please visit https://saif.org.uk/about-saif/complaints
