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These comments come from cards and letters sent to us after a funeral. They are unsolicited quotes and are reproduced here with the consent of the writers.
When a family comes to your service for help in the invariably sad and sometimes desperate circumstances of death, to be met as we were by such understanding, outstanding competence and sheer kindness was a rare and real consolation in itself.
You led us through a deeply unhappy and confusing time with a sure touch. The whole family feels that in you we made a friend, and I hope you will always feel the same.
The C family of St John’s Wood
From the moment I walked into your office, and you successfully calmed a very stressed individual, I knew I could have complete confidence in you. I know that much of what you have done is your core business, but I also know that the efforts you have gone to over the past week – liaising with so many people has been “above and beyond”. I will always be grateful for this.
Miss H of Liverpool
Just a small expression of thanks for the excellent way in which Mum went on her last journey. Thank you for your time, patience and great professionalism. We have appreciated it every step of the way. You are undoubtedly the best.
The O family of Camden
I was most impressed with the manner in which you dealt with the arrangements for the funeral. Your professionalism was very evident from our first meeting and throughout the whole process. Your expertise and sympathetic attitude eased many of my anxieties.
Many thanks to you and your staff.
Brigadier P of Shropshire
On behalf of myself and the children, thank you for the way everything was done for us. We could not have wished for better service and consideration over the whole process.
Mrs B of Hendon
It was a wonderful day, made easy for us by your close attention to detail. Everything had been arranged and double-checked. You and your staff should be commended for your total professionalism and care to duty. It made a difficult day very enjoyable and memorable.
Please also pass on my thanks to your team.
Mr M of Sussex
Thank you for being a support to us and making it possible to have the type of funeral we felt dad would have wanted.
Miss B of Preston