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These comments come from cards and letters sent to us after a funeral. They are unsolicited quotes and are reproduced here with the consent of the writers.
We can’t thank you enough! Thank you so much for providing the excellent funeral service for our dear Mother and Grandmother. You showed great understanding and appropriate respect and professionalism which our family found great comfort in. May God continue to bless you. With all our love and gratitude.
The Carless and Williams Family, London
I want to thank Levertons, and in particular Pippa Leverton who looked after us, for the funeral arrangements that were made for my wife last week. The preparations were complicated because the coroner required a post mortem, and it was uncertain for some days how long that would take. From my first telephone call to the Mornington Crescent office we were treated with care, respect and kindness. Our three children and I were given good opportunities to reflect on the kind of funeral that would be appropriate for her. As we talked about her and about the very few key features of the ceremony that we had agreed in advance (a non-religious ceremony leading to a cremation at Golders Green where we had had her parents' funerals), Pippa as funeral director gently and respectfully led us to articulate what we would feel appropriate. Some of the suggestions on points of detail came from us and some from her. The pace of the meeting was unhurried and supportive, but we were impressed that she quickly sensed the ethos that we were feeling our way towards and made suggestions that we all welcomed because she had accurately identified our underlying wishes and concerns. The follow up after this initial meeting was meticulous, and our contacts with the coroner's and the registrar's offices were facilitated because we had been well briefed on what was required. Arrangements with the Crematorium were made by Levertons and were entirely in line with what had been agreed at that meeting. Both in caring phone calls beforehand and on the day of the funeral each member of our family was given confidence in the arrangements. Three of our young grandsons had an active role in handing out roses to those attending that were to be placed on her coffin as we all left at the end of the ceremony. This was greatly facilitated by thoughtful preparations and a sensitive briefing on the day. Access to the building and protected parking for a relative who is a wheelchair user were arranged smoothly. Our friends and family were deeply impressed by the service, including the effective celebrant whom Pippa had suggested. Comments in the letters we received afterwards included "an inspiring celebration", "the beautiful, moving and, above all, appropriate ceremony", and "impressed with the dignity and quality of the funeral service". I am deeply grateful that we were advised to come to a company that organised everything with such a high degree of professionalism and respect.
Mr C, Hampstead
First of all, I must thank Levertons for the wonderful way they handled the cremation at Golders Green. The ceremony went off without a hitch and your staff were so considerate. You were so comforting and concerned, and let me rattle on which you obviously sensed I really needed at that point. You were a strong ray of sunshine that helped me face the following days when I was trying to hold everybody else together.
Levertons provided such a wonderful service for the family when we were all finding things so difficult after my Mother’s death.
Julie was so professional, reassuring and supportive and she took away so many of the worries I had built up in my head about any arrangements.
Thank you for all you did to make this difficult time so much easier.
You organised the timing and details of everything so well and really helped us be able to focus on the passing, and its meaning instead of worrying about logistics. The flowers on the coffin were simply beautiful.
J. Crosfield, Auckland NZ
It has taken me a long time to put my gratitude into words for all that you did for my father's funeral. I will never forget how supported I felt by you - that you were able to capture just what my Dad & all of our family wanted for his funeral. Every detail was beautifully done & when I stepped into the church it took my breath away how perfect it all was. You & all your team were very warm, sensitive & discreet. Everything was done exactly as he would have wanted & just how all of our family wanted.
Ms Sarah Button
I just wanted to drop you a line to say thank you for all you've done in the last couple of weeks. It really did make a tremendous difference to feel that dad, and we, were being looked after by someone with genuine integrity and humanity.
Thank you again for all your help in organizing the funeral for my mother-in-law. I much appreciate how professionally everything was handled and how the occasion was made as pain free as possible.
Mr M Andrews
I am writing to express my gratitude for the professional and compassionate service that Kathryn Isherwood of Belsize Park branch, provided before, during and after my mother's funeral on 18 November 2015. A word of praise too for the gentlemen attendants, who carried my mother's coffin and showed such respect to my mother and me.
Ms Rita Volante
All arrangements went flawlessley and we appreciate your attention to all the details.
Mr J Daley
I would like to thank your firm for conducting my mother's funeral with such attention to detail. Everything was handled with the upmost professionalism by Kathryn. It was a particularly stressful time and I was glad that Kathryn took ownership from the minute I walked into the office until payment. Everything was handled with compassion and understanding and the process was thoroughly explained. I would also like to express my thanks to the other members of staff who accompanied Kathryn on the day of the funeral. The whole event was a credit to your company and it went off seamlessly.
Claire Mortimer, London
The services of Leverton and Sons were top notch. Mark did an excellent job.
Rev Doug Fondell, The American International Church, Tottenham Court Road
I just wanted to say a huge thank you to you and Levertons for making Monday as calm, dignified and stress free as possible. I am so grateful for all your kind advice, support and sensitivity over the past three weeks. I don't think I could have got through it without you.
Lucy Love and family, London N11
The staff have been wonderful – we couldn’t have asked for a more caring and supportive service from Deborah and her colleagues as they helped through a difficult time.
Friends of Pete
We cannot thank you enough for the excellent service you provided for us on our dear Mum's recent funeral. She would have been very proud indeed as she loved a good funeral! Deborah was so helpful, kind, sympathetic and professional throughout helping with all the details, even arranging for an accomplished organist/singer to supply music at the church and he was wonderful. Everyone who attended commented on how impressed they were with the smart and professional way Levertons conducted Mum's most important final journey. In particular Deborah, leading as Funeral Director, was most impressive and touching. Thank you Deborah. Also special thanks to Steve who was so kind and reassuring whilst driving us to and from St. Gabriel's Church. We are so pleased we used your Company and will have no hesitation in recommending your first-class service to other grieving families.
Kathy Sadler and Family of London N20
I just wanted to drop you a line to thank you & your firm for the amazing support & service you gave to myself & my family during the last, very difficult week.
Your professionalism & caring attitude was of great comfort to me, & nothing was too much trouble - its so appreciated as I had no idea how to handle any of the challenges & problems that the last week threw at me, & you were always there to advise, & help.
Ms M of London
Just wanted to drop you a line to thank you for everything Levertons did in arranging my Dad's funeral, prior to the day itself and during. Everything you did was exemplary and your professionalism was impeccable. For this I thank you.
May I say again that I was hugely impressed by the care, sensitivity and kindness with which Levertons & Sons conducted this funeral? It was deeply appreciated by every member of Lee's family and by all his friends and colleagues who were present.
Mr MT of Anglesey
I can’t thank you and Levertons enough for what you did for us this week. You are surely the most wonderful funeral directors in Britain. I felt entirely safe, and completely looked after. And your team on the day were beautifully turned out, stylish, elegant and totally fitting. You guided us so gently, calmly and thoroughly through the entire thing. A million thanks for all your work and kindness.
Miss F of Notting Hill
That the funeral (and one that involved crossing London, road closures and the involvement of several hundred police!) seemed to run seamlessly and so effortlessly is a testament to the immense hard work and organisation that must have gone on behind the scenes.
Miss C of Hampstead